1. You will be charged for the highest weight either Actual or Volumetric weight, Dimensions will be calculated as (L*W*H/5000)
  2. Shipper is responsible for the packing process; Naqla can only provide you with its material.
  3. Shippers should add the COD value including the shipping fees to the AWB (Air Waybill).
  4. COD amount will be transferred to your bank account once a week (Bank Transfer Fees) and the shipping fees will be deducted on the spot.
  5. Orders with incomplete addresses will be held at our warehouse until receiving the complete address. Otherwise it will be returned to the shipper and the shipping fees will be debited to the shipper account.
  6. You will receive a daily report through our customer service team including the updates of your orders, and you need to send us your feedback within 24 hours.
  7. No order delivery can be postponed for more than 7 days, otherwise the order will be returned to the shipper and the shipping fees will be debited to the shipper account.
  8. Naqla holds the right to outsource its delivery business to other service providers, while it is still. remaining the customer interface and holds responsibility for those outsourced orders.
  9. You can choose whether the consignee can open the order upon delivery or not under your responsibility.
  10. Naqla has the right to review and change any of the terms and conditions, and you will be notified. immediately.
  11. Naqla has the right to increase the shipping fees and in case there is any increase in the fuel charges, you will be notified two weeks before, the shipping fees might be increased annually; you will be notified one month before.